Returns on Holonis occur between the buyer and seller. If for some reason you wish to return an Item purchased on Holonis, you will have to contact the seller. It is up to the seller to determine if they accept returns. If the seller DOES accepts returns, you and the seller will need to communicate in order to complete the return process.
Note: Not all Holonis sellers accept returns for Items they sell on Holonis. If you are unsure if a seller accepts returns, it is recommended to reach out to the seller prior to purchasing an Item.